Legal information

MSP Mobility Corporation Privacy Policy

Last Updated: October 2025

1. Introduction

At MSP Mobility Corporation (hereinafter «MSP», «we», «us», or «the Company»), we recognize the fundamental importance of protecting your personal information and are committed to processing it responsibly and in strict compliance with applicable data protection laws in all countries where we operate, including the United States of America, California, the European Union, and Latin America.

This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of personal information we obtain from our customers, users, business partners, suppliers, and visitors to our websites and digital services.

About MSP: We are a company specialized in developing advanced business solutions, including:

• Enterprise mobile applications and platforms
• Artificial Intelligence (AI) systems and predictive analytics
• Agentic AI solutions
• Internet of Things (IoT) and AIoT-based systems
• Custom software and system development

This policy is supplemented by specific privacy notices we may provide in connection with particular products or services.

2. Data Controller

MSP Mobility Corporation 4396 N Spoonwood CT Concord, California 94521 United States of America Email: legal@mspmovil.com

Unless otherwise stated in specific circumstances, MSP Mobility Corporation acts as the controller of your personal information. In certain cases, a specific MSP subsidiary may be the controller, which will be clearly communicated.

3. Information We Collect

We may collect the following categories of personal information:

3.1 Identification and Contact Information

• Full name
• Business and personal email address
• Phone number
• Mailing and billing address
• Job title or position
• Company or organization name

3.2 Access and Credentials Information

• MSP ID and user credentials
• Passwords (encrypted)
• Security and authentication preferences
• Access tokens and session data

3.3 Technical and Device Information

• IP addresses
• Browser type and settings
• Operating system and version
• Mobile device identifiers
• Regional settings and language
• Geolocation data (when applicable and authorized)
• IoT and AIoT sensor information

3.4 Usage and Behavior Information

• Pages visited and browsing time
• Interaction patterns with our platforms
• Features used in mobile applications
• System and application performance data
• Cloud service usage metrics
• Queries and commands in AI systems

3.5 Commercial and Transactional Information

• Order history and contracted services
• Billing and payment information
• Contract and agreement details
• Technical support communications
• Satisfaction surveys

3.6 Analytics and AI Information

• Data processed by our artificial intelligence systems
• Patterns identified through predictive analytics
• Information generated by machine learning models
• Aggregated and anonymized data for model training

3.7 Video Surveillance Information

• Security camera footage at our physical facilities
• Building and restricted area access logs

4. Purposes of Data Processing

We use your personal information for the following legitimate purposes:

4.1 Service Delivery

• Provide access to our web and mobile platforms
• Develop, implement, and maintain custom software solutions
• Execute AI systems, predictive analytics, and agentic solutions
• Manage IoT and AIoT infrastructures
• Process and fulfill orders and service requests
• Provide technical support and customer service
• Manage your MSP ID account

4.2 Product Improvement and Development

• Analyze service usage to improve functionality
• Train and optimize artificial intelligence models
• Develop new technological solutions
• Perform system testing and validation
• Implement security and performance improvements

4.3 Communication and Marketing

• Send communications about products and services
• Inform about updates, new features, and events
• Personalize content and recommendations
• Manage registrations for events, webinars, and training
• Conduct satisfaction surveys and market research

You may unsubscribe from marketing communications at any time by sending an email to legal@mspmovil.com or using the unsubscribe links included in our communications.

4.4 Business Administration

• Manage contractual relationships with customers, partners, and suppliers
• Process billing and payments
• Administer warranties and claims
• Maintain accounting and financial records
• Conduct internal audits

4.5 Security and Compliance

• Protect the security of our systems and data
• Prevent fraud and misuse
• Comply with legal and regulatory obligations
• Respond to requests from competent authorities
• Defend legal rights and resolve disputes
• Maintain physical security of our facilities

4.6 Analytics and Business Intelligence

• Generate statistics and aggregate analytics
• Develop business intelligence
• Conduct predictive market analysis
• Optimize business operations

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract performance: When necessary to fulfill contractual obligations with you or your organization
• Legitimate interest: To improve our services, ensure security, conduct marketing (subject to your right to object)
• Legal compliance: To comply with applicable legal obligations
• Consent: When you have explicitly provided it, which you can withdraw at any time
• Vital interest: In exceptional cases to protect vital interests

6. Sharing Personal Information

6.1 Within the MSP Group

As a global organization, we share information among our subsidiaries and affiliates for the purposes described in this policy. We only provide access to information necessary to fulfill specific functions.

6.2 Service Providers

We share information with trusted providers who assist us with:

• Cloud hosting and infrastructure services
• Payment processing
• Data analytics and business intelligence
• Marketing and communications
• Technical support and customer service
• Security services

All our providers are contractually obligated to protect your information and use it only for authorized purposes.

6.3 Business Partners

With your consent or when necessary to provide services, we may share information with selected business partners who collaborate in delivering solutions.

6.4 Legal Requirements

We may disclose personal information when required by:

• Court orders or legal processes
• Government or regulatory authorities
• Protection of rights, property, or safety of MSP, our customers, or third parties
• Prevention of fraud or illegal activities

6.5 Corporate Transactions

In the event of a merger, acquisition, asset sale, or other business reorganization, your personal information may be transferred to the parties involved, always with appropriate protections.

7. International Data Transfers

Since we operate globally in the United States, Europe, and Latin America, your personal information may be transferred and processed in different jurisdictions. To protect your data in international transfers:

• We implement Standard Contractual Clauses (SCCs) approved by the European Commission
• We use equivalent transfer mechanisms in other jurisdictions
• We apply technical and organizational protection measures
• We evaluate the legal frameworks of destination countries

You may request a copy of our Standard Contractual Clauses by contacting legal@mspmovil.com.

8. Information Security

We implement robust technical, administrative, and physical security measures, including:

8.1 Technical Measures

• Encryption of data in transit (TLS/SSL) and at rest
• Role-based access controls
• Multi-factor authentication
• Intrusion detection and prevention systems
• Continuous security monitoring
• Regular backups and disaster recovery

8.2 Organizational Measures

• Strict information security policies
• Regular staff training
• Confidentiality agreements with employees and providers
• Periodic security audits
• Incident response plans

8.3 Physical Measures

• Facility access control
• Video surveillance in sensitive areas
• Data center protection

9. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Satisfy legal, accounting, and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain audit records

Typical retention periods:

• Active account data: While the account remains active
• Contractual information: Contract duration plus legally required period (typically 5-10 years)
• Billing data: According to tax requirements (minimum 7 years in the U.S.)
• Marketing data: Until you withdraw consent or request deletion
• Security logs: According to log retention policies (typically 1-3 years)

After these periods, we securely delete or anonymize the information.

10. Your Privacy Rights

Depending on your location, you may have the following rights:

10.1 Universal Rights

• Access: Obtain confirmation about whether we process your data and access to it
• Rectification: Correct inaccurate or incomplete information
• Deletion: Request deletion of your data (subject to legal exceptions)
• Objection: Object to processing based on legitimate interests
• Portability: Receive your data in a structured format and transfer it to another controller
• Withdraw consent: When processing is based on consent

10.2 Jurisdiction-Specific Rights

For California Residents (CCPA/CPRA):

• Right to know what personal information we collect, use, and share
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information (MSP does not sell personal information)
• Right not to be discriminated against for exercising your privacy rights
• Right to limit the use of sensitive information

For European Union Residents (GDPR):

• Right to restriction of processing
• Right to lodge a complaint with a supervisory authority
• Right to object to direct marketing
• Protection against automated decisions with significant legal effects

For Latin America Residents: Specific rights vary by country (Mexico – LFPDPPP, Brazil – LGPD, Argentina – PDPA, etc.). Contact us for specific information about your rights.

10.3 How to Exercise Your Rights

To exercise any of these rights:

• Send an email to: legal@mspmovil.com
• Use our contact form at: www.mspmovil.com
• Include sufficient information to verify your identity

We will respond to your request within legally established timeframes (generally 30 days, which may be extended depending on complexity).

11. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Maintain user sessions
• Remember preferences and settings
• Analyze the use of our services
• Personalize content
• Improve security

You can manage your cookie preferences through your browser settings. For detailed information, please see our Cookie Policy.

12. Children’s Privacy

Our services are directed at businesses and professionals. We do not intentionally collect information from individuals under 18 years of age (or the legal age in your jurisdiction). If we discover that we have inadvertently collected information from a minor, we will delete it immediately.

13. Links to Third-Party Sites

Our websites and services may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies.

14. Artificial Intelligence and Automated Decision-Making

When we use AI systems and predictive analytics:

• We implement safeguards to ensure fairness and transparency
• We do not make automated decisions with significant legal effects without human intervention
• You may request an explanation of decisions based on automated processing
• You maintain the right to challenge automated decisions

Data used to train AI models is anonymized and aggregated when technically possible.

15. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make material changes:

• We will update the «Last Updated» date at the beginning of this policy
• We will post a prominent notice on our website
• We will notify you by email if the changes are significant
• In some cases, we will request your renewed consent

We recommend reviewing this policy periodically.

16. Filing Complaints

If you believe our processing of personal information violates data protection laws, you may:

Contact MSP directly:

• Email: legal@mspmovil.com
• We are committed to investigating and responding to your concern

File a complaint with authorities:

• U.S.: Federal Trade Commission (FTC), California Attorney General
• EU: Data Protection Authority of your country
• Latin America: Competent authority according to your country

17. Contact Information

For any questions, requests, or concerns about privacy:

MSP Mobility Corporation
Legal Department – Data Privacy
4396 N Spoonwood CT
Concord, California 94521
United States of America

Email: legal@mspmovil.com
Web: www.mspmovil.com

Legal Jurisdiction: This Privacy Policy is governed by the laws of the United States of America, the State of California, and applicable laws in the jurisdictions where we operate (European Union and Latin American countries).

MSP Mobility Corporation is committed to protecting your privacy and maintaining the trust you place in us.

Terms and Conditions of Use

Last Updated: October 13, 2025

1. ACCEPTANCE OF TERMS

Welcome to www.mspmovil.com (the «Site»), operated by MSP Mobility Corporation («MSP,» «we,» «us,» «our»). By accessing or using this Site, you («User,» «you») agree to be bound by these Terms and Conditions of Use («Terms»). If you do not agree to these Terms, do not use this Site.

MSP reserves the right to modify these Terms at any time without prior notice. Your continued use of the Site after any changes constitutes your acceptance of the new Terms. We recommend that you review this page periodically.

2. DESCRIPTION OF SERVICES

MSP Mobility Corporation specializes in:

• Mobile application development for iOS, Android, and cross-platform solutions
• Artificial Intelligence (AI) and Machine Learning solutions
• Internet of Things (IoT) and AIoT (Artificial Intelligence of Things) development
• Software Factory services and custom software development

The content on this Site is for informational and promotional purposes. To contract our services, you must enter into a separate specific commercial agreement.

3. SITE USE LICENSE

MSP grants you a limited, non-exclusive, non-transferable, and revocable license to:

• Access and view the Site’s content
• Download and print copies of materials for personal, non-commercial use

You may NOT:

• Modify, copy, distribute, transmit, display, reproduce, publish, license, or create derivative works from the content without MSP’s express authorization
• Use the content for commercial purposes without our prior written consent
• Use web scrapers, robots, or automated tools without authorization (except legitimate search engines that respect our robots.txt file)
• Reverse engineer any Site functionality
• Reproduce our content on other websites or media

4. INTELLECTUAL PROPERTY

All Site content, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of MSP Mobility Corporation or its content suppliers and is protected by United States, Latin American, Spanish, and international copyright laws and treaties.

MSP’s trademarks, service marks, and logos are the property of MSP Mobility Corporation. All other trademarks appearing on this Site are the property of their respective owners.

5. LIMITATION OF LIABILITY

5.1 General Statement

THE SITE AND ALL ITS CONTENT ARE PROVIDED «AS IS» AND «AS AVAILABLE,» WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, reliability, or completeness of content
• Uninterrupted or error-free availability of the Site

5.2 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MSP SHALL NOT BE LIABLE FOR:

• Direct, indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Business interruption
• Damage to computer systems or loss of information

This limitation applies even if MSP has been advised of the possibility of such damages, and regardless of the legal theory (contract, tort, negligence, or otherwise).

5.3 Jurisdictions with Restrictions

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential damages. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

6. ACCURACY OF INFORMATION

While we strive to keep information current and accurate, this Site may contain technical inaccuracies or typographical errors. MSP does not warrant the accuracy, completeness, or timeliness of published information.

We recommend verifying any information before making business decisions based on the Site’s content.

7. USER-GENERATED CONTENT

7.1 Non-Confidential Information

Any information, materials, suggestions, ideas, or comments you submit to MSP through the Site (except personally identifiable information covered by our Privacy Policy) will be considered NON-CONFIDENTIAL and NON-PROPRIETARY.

By submitting content to us, you grant MSP a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any medium.

7.2 User Representations

You represent and warrant that:

• You own or control all rights to the content you submit
• The content is accurate and does not violate these Terms
• MSP’s use of the content will not violate third-party rights or cause harm to any person or entity

8. LINKS TO THIRD-PARTY SITES

This Site may contain links to third-party websites provided solely for your convenience. MSP does not control, endorse, or assume responsibility for the content, privacy policies, or practices of third-party sites.

You acknowledge and agree that MSP is not responsible for:

• The availability of external sites
• Any content, advertising, products, or materials on external sites
• Damages or losses caused by the use of external sites

We recommend reading the terms and privacy policies of any third-party sites you visit.

9. LINKS TO OUR SITE

You may link to our homepage provided you do so in a fair and legal manner that does not damage or take advantage of our reputation. You must not:

• Create frames around our pages
• Falsely suggest an association, approval, or endorsement by MSP
• Make false or misleading statements about MSP or our services
• Link from sites containing inappropriate, offensive, or illegal content

MSP reserves the right to revoke this permission at any time. If revoked, you must immediately remove all links to our Site.

10. GEOGRAPHIC AVAILABILITY

Information on this Site is available to users in the United States, Latin America, and Spain. References to products or services do not imply that MSP offers them in all jurisdictions.

Some services may not be available in your region due to legal, regulatory, or commercial restrictions. For specific information about service availability in your area, contact us at legal@mspmovil.com.

11. EXPORT LAW COMPLIANCE

This Site may be subject to export and re-export control laws of the United States and other countries. You agree to comply with all applicable export laws and regulations and not to transfer information or technology from the Site in violation of such laws.

12. DATA PROTECTION AND PRIVACY

The processing of your personal data is governed by our Privacy Policy, available at [link to privacy policy]. By using this Site, you consent to the collection and use of your information as described in that policy.

MSP complies with applicable data protection laws, including the European Union’s General Data Protection Regulation (GDPR) for users in Spain.

13. FORWARD-LOOKING STATEMENTS

This Site may contain forward-looking statements about future plans, expectations, events, or results. These statements involve known and unknown risks and uncertainties that may cause actual results to differ materially from what is expressed or implied.

Forward-looking statements are based on information available at the date of publication, and MSP assumes no obligation to update them.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless MSP Mobility Corporation, its directors, employees, agents, and suppliers from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of the Site
• Violation of these Terms
• Violation of third-party rights
• Any content you submit to the Site

15. TERMINATION

MSP may terminate or suspend your access to the Site at any time, without prior notice, for any reason, including violation of these Terms.

Upon termination:

• Your right to use the Site will cease immediately
• You must destroy all materials downloaded from the Site
• Provisions that by their nature should survive (liability limitations, indemnifications, etc.) will remain in effect

16. SEVERABILITY

If any provision of these Terms is declared invalid, illegal, or unenforceable by a competent court, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

17. WAIVER

MSP’s failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

18. GOVERNING LAW AND JURISDICTION

For users in the United States:

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without giving effect to its conflict of laws provisions.

For users in Latin America:

The laws of the country from which the user accesses the Site shall apply, respecting applicable international treaties.

For users in Spain:

These Terms shall be governed by Spanish law. Both parties submit to the courts and tribunals of [city], Spain, with express waiver of any other jurisdiction that may correspond to them.

19. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other legal notices published on the Site, constitute the entire agreement between you and MSP regarding the use of the Site.

20. CONTACT

For questions, comments, or concerns about these Terms and Conditions, you may contact us at:

MSP Mobility Corporation
Email: legal@mspmovil.com
Website: www.mspmovil.com

Acknowledgment: By using this Site, you acknowledge that you have read, understood, and agreed to these Terms and Conditions of Use in their entirety.

Declaration of Use of Trademarks and Logos.

MSP Mobility Corporation and its subsidiaries declare that the use of names, logos and trademarks are exclusively for commercial information purposes, thus denying the proprietary interest in names, logos, images and brands of third parties, thus disregarding any interest beyond only be commercial informative.

The images used have been acquired legally through 123RF.com or have been taken directly by our photography team.

MSP is a trademark in the USA, Mexico and other countries.

Legal Contact

MSP Mobility Corporation puts at your disposal the email: legal@mspmovil.com in order to receive any type of information related to legal matters.

This website uses cookies and other similar mechanisms. A cookie is a small text file that is stored in your browser when you visit almost any web page. Its usefulness is that the web is able to remember your visit when you return to browse that page. Cookies usually store technical information, personal preferences, content customization, usage statistics, links to social networks, access to user accounts, etc. The purpose of the cookie is to adapt the content of the web to your profile and needs, without cookies the services offered by any page would be significantly reduced.

The use of this website on your part, implies that you give your express and unequivocal consent to the use of cookies, under the terms and conditions provided in this Cookies Policy, without prejudice to the measures of deactivation and elimination of cookies that may adopt.

Cookies used on this website

Following the guidelines of the Spanish Data Protection Agency, we proceed to detail the use of cookies made by this website in order to inform you as accurately as possible.

This website uses its own cookies to personalize and facilitate user navigation as much as possible. Cookies are only associated with an anonymous user and her computer and do not provide references that allow the user’s personal data to be deduced. The user may configure their browser to notify and reject the installation of cookies sent by this website, without affecting the user’s ability to access the content. However, we point out that, in any case, the quality of operation of the website may decrease.

This website uses the following third-party cookies:

• Google Analytics: Stores cookies to be able to compile statistics on the traffic and volume of visits to this website. By using this website you are consenting to the processing of information about you by Google. Therefore, the exercise of any right in this regard must be done by communicating directly with Google.
• Social networks: Each social network uses its own cookies so that you can click on buttons such as Like or Share.

Deactivation or elimination of cookies

At any time, you can exercise your right to deactivate or delete cookies from this website. These actions are performed differently depending on the browser you are using.

All modern browsers allow you to change the cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ of your browser menu. Likewise, you can configure your browser or your email manager, as well as install free add-ons to prevent Web Bugs from being downloaded when opening an email.

Next, guidance is offered to the user on the steps to access the cookie configuration menu and, where appropriate, private browsing in each of the main browsers:

Internet Explorer: Tools -> Internet Options -> Privacy -> Settings.

For more information, you can consult Microsoft support or browser Help.

Firefox: Tools -> Options -> Privacy -> History -> Custom Settings.

For more information, you can consult Mozilla support or browser Help.

Chrome: Settings -> Show advanced options -> Privacy -> Content settings.

For more information, you can consult Google support or browser Help.

Safari: Preferences -> Security.

For more information, you can consult Apple support or browser Help.

What happens if I disable cookies?

To understand the scope of disabling cookies, we show you some examples:

• The website will not be able to adapt the contents to your personal preferences.
• It will not be possible to customize your geographical preferences such as language.
• You will not be able to share content from that website on Facebook, Twitter or any other social network. All social networks use cookies, if you deactivate them you will not be able to use any social network.
• The website will not be able to perform web analytics on visitors and traffic on the web, which will make it difficult for the web to be competitive.

Additional notes

• Neither this website nor its legal representatives are responsible for the content or the veracity of the privacy policies that the third parties mentioned in this cookie policy may have.
• Web browsers are the tools in charge of storing cookies and from this place you must exercise your right to eliminate or deactivate them. Neither this website nor its legal representatives can guarantee the correct or incorrect handling of cookies by the aforementioned browsers.
• In some cases, it is necessary to install cookies so that the browser does not forget its decision not to accept them.
• In the case of Google Analytics cookies, this company stores cookies on servers located in the United States and undertakes not to share them with third parties, except in cases where it is necessary for the operation of the system or when required by law. for this purpose. According to Google, it does not save your IP address. Google Inc. is a company adhered to the Safe Harbor Agreement that guarantees that all transferred data will be treated with a level of protection in accordance with European regulations.
• For any questions or queries about this cookie policy, do not hesitate to contact us through the email address: legal@mspmovil.com