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          KNOW THE DEGREE OF SATISFACTION OF YOUR CUSTOMERS AT THE POINT OF SALE

          KNOW THE DEGREE OF SATISFACTION OF YOUR CUSTOMERS AT THE POINT OF SALE

          Measure the level of satisfaction that your customers have at the point of sale and improve everything that allows you to provide the best service experience

          General description

          Happy customer app

          Happy Customer App is a solution designed to operate on Tablet devices with Android operating system, aimed at businesses that seek to measure the level of satisfaction of their customers, directly at the point of sale, this by placing a Tablet with the system close to the payment box or inside the sales floor, in this way the client can, through visual elements (graphics such as faces, easy to identify drawings), determine what they thought about the service or product sold in their establishment, know if there is a level of satisfaction or rejection of their services or poor attention from their commercial staff.

          The Happy Customer system allows you to know those subjective aspects such as the degree of satisfaction obtained, in this way, your company can correct and increase the positive experience of your customers, obtaining as a result an increase in your sales, it is very easy to use , it only requires installing the app on the tablets that you are going to place in your sales area and configuring them from the web portal, since this system has access to the management portal, from where you can define what
          You will ask your customers questions and you can easily view the metrics obtained

          Profits

          • Visibility of the level of satisfaction of your customers, obtaining it directly at the point of sale.
          • Improvements in customer service, based on information obtained through the Happy Customer system.
          • It is easy to install in your establishment.
          • It allows to parameterize it according to your needs (you can put ¨n¨ questions in the system, for your clients to answer it.)
          • Offer an innovative image of your business to your customers

          Functionalities

          Enter the application in an easy way, you only have to touch the icon and the synchronization will be carried out automatically, with this, the surveys already defined from the administrative portal will be displayed, with this saving time for configuration.

          Carry out the number of surveys you require, you do not have a limit, and you can define the type of question, whether it is an open one or that can be multiple selection, App Happy Customer allows you to have this flexibility unlike other survey systems.

          Graphical satisfaction survey, surveys can show images (emoticons) that represent the customer’s feelings regarding each question, in this way the interface is very friendly for customers, generating that interest in answering the generated surveys.

          Web portal where you can obtain in detail the different reports of your surveys carried out, as well as it will show you data such as type of gender, age, response percentage and other data, in addition you can define what questions you will ask your customers and you can view them in a way simple, very easy to use, fast and safe.

          Manage your surveys in detail from anywhere, thanks to our administrative portal, you can activate or deactivate any survey, as well as modify or configure them for your different establishments, the ease of having an administrative portal allows you to have total control of your business.

          Who is it for?

          The Customer Satisfaction Level solution (Tablet) has been designed for all types of companies interested in the opinion of their customers for the continuous improvement of their company or business where they seek to guarantee the permanence of their customers. This system is made up of two important components, one is the system that is installed directly on your Android Tablet and that is placed within your sales area where your customers make their purchases, and on the other hand, there is the web portal, from where you can have access to the management, configuration and visualization of reports, in a simple way.

          Modules

          Happy Customer App

          • Access security
          • Dynamic survey start

           

          Mobility Enterprise Portal (Web)

          • Portal and mobile user management
          • Dashboard with summary information
          • Special reports of customer satisfaction levels

          Architecture

          Dynamic App Fully flexible and adaptable mobile system developed for platform with Android OS operating system.

          Security It has encryption algorithms based on 128-bit eliptical curve standards, in transmission and databases.

          Mobility Enterprise Portal All mobile applications offered on the Mobility ONE platform offer web access to a mobile device management portal, pre-defined reporting system, geo-location of users (route visualization).

          Technical Assistance All solutions contained in the Mobility ONE platform include technical assistance service during standard hours, which can be 24x7x365 (optional)

          Mobile Gateway Connect Integration module (interface) for importing and exporting data from and to external databases in TXT format or via WS connection. Through this component you can feed the system with your products and download the data generated by your mobile users.

          Deployment The solutions contained in the Mobility ONE platform can be implemented in SaaS mode = By subscription, it does not require infrastructure since all services are provided from the MSP cloud. On Premise = Implemented on your servers, requires infrastructure in your company.

          Integration capacity

          The solutions integrated in the Mobility ONE suite have the ability to integrate various management systems in your company, thereby supplying and consulting data in real time to your internal system (ERP). These integrations require interface parameterization depending on the required scope. It does not include integration costs in the prices presented, since these will be set in each particular case of your company.

          The parameterization of the interface to your system is done through the use of the Gateway Connect developed by MSP, which uses direct connection Web Services. The system includes the download of information in MS-Excel and / or Text format.

          These integration services are independently priced, check with your assigned executive for the required scopes.

          Mobility ONE platform

          • Designed for Android 4.0 or higher.

            Designed for Android 4.0 or higher.

          • Designed for businesses

            Designed for businesses

          • Ready to install and use in your company.

            Ready to install and use in your company.

          • Deployment SaaS /  On Premise

            Deployment SaaS / On Premise

          • Ability to connect to external management systems.

            Ability to connect to external management systems.

          Our offer
          of Value

          • Our systems have embedded the best practices of the sector to which they are directed, due to our experience in the processes obtained from market leaders.
          • Create and publish your satisfaction surveys remotely on tablets.
          • Easy issuance of reports in various media.
          • Mobility ONE has a SaaS / On premise Deployment mode.

          Results our clients have obtained

          92%

          Increased customer satisfaction at the point of sale.

          71%

          Improved communication between the customer and the business.

          95%

          Improve customer perception of your business.

          Some of our customers

          • MSP