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          FACILITATE THE REVERSE 
LOGISTICS PROCESS (RETURNS)

          FACILITATE THE REVERSE LOGISTICS PROCESS (RETURNS)

          Find out how the Reverse Logistics App can help your ecommerce business deal with the process of managing product returns.

          General description

          Reverse logistics app

          Reverse logistics is a stage in the supply chain that takes place after the product is delivered to the end customer’s home and aims to return the product that was received by the customer to the distributor, distribution center or supplier. That is, it is the same process as in conventional logistics (which takes the goods from A to B), but in the opposite way (taking the goods to A).

          Reverse Logistics App is a very useful tool to collect the product with the end customer, taking into account the times and movements of the product in the return process until it enters the supplier or distribution center.

          According to analysts, 73% of customers’ purchase decision-making is linked to the return experience, data from consumers globally, which has a direct impact on sales rates and brand positioning. In this sense, reverse logistics plays a fundamental role in offering a unique service experience in the return process, which improves the brand experience, promotes customer loyalty and multiplies sales.

          However, when we talk about reverse logistics in eCommerce, the importance lies not only in improving the customer experience, but in the opportunity to optimize the processes and costs related to the return of products. A well planned and executed reverse logistics process is sustainable and saves time and money.

          Profits

          • Increase the level of satisfaction of your customers by offering them an adequate service in the process of product return.

            • Ideal for e-commerce systems, where the basic return process offers a better shopping experience to your customers and builds trust.
            • Reduces costs associated with the return process.
            • Optimize your technical resources, transportation resources and personnel resources.
            • A technological tool that allows you to know the return process at all times, from when the product is collected with the end customer to the distribution center or with the supplier.

          Functionalities

          Reverse Logistics App has functionalities such as the following:

          • Security access for the transport operator
          • My route, where you can find out the locations of the place where the product will be collected.
          • Reasons for collection
          • Reasons for non-collection
          • Record of times and movements
          • Location sending (GPS)
          • Activity closure.

          Who is it for?

          Reverse logistics app

          This mobile tool has been designed specifically for product returns, it is ideal for companies that market products and that provide the service to their customers of product return at home.

          Reverse logistics can occur between several product stakeholders at the same time, as happens in marketplaces. For example, if a customer receives a damaged or non-compliant product, there is a return from the buyer to the distributor, and then from the distributor to the supplier.

          Reverse logistics are generally carried out through after-sales service. In a global way, in reverse logistics the intervention of multiple areas of the company is considered: customer service, technical assistance, sales, finance and logistics.

          Reverse logistics is sustainable thanks to the effect of economies of scale: the more products are returned, the greater the reduction in costs for ground transportation and other associated costs.

          The reverse logistics process requires more effort, work and investment from the company; but it also creates an opportunity to establish a better relationship with the customer. Within the category of reverse logistics for returns is also the process triggered by failed last-mile deliveries. That is, shipments that were not finally delivered to customers and that, therefore, must be returned and reprocessed.

          Architecture

          Dynamic App

          This solution is available only for Android OS devices, highly adaptable and flexible to your operation.

          Security

          It has encryption algorithms based on 128-bit eliptical curve standards, in transmission and databases.

          Mobility Enterprise Portal

          All mobile applications offered on the Mobility ONE platform offer web access to a mobile device management portal, pre-defined reporting system, user geo-location (route visualization).

          Technical Assistance

          All the solutions contained in the Mobility ONE platform include technical assistance service in standard hours, which can be 24x7x365 (optional)

          Mobile Gateway Connect

           Integration module (interface) for importing and exporting data from and to external databases in TXT format or via WS connection. Through this component you can feed the system with your products and download the data generated by your mobile users.

          Deployment

          The solutions contained in the Mobility ONE platform can be implemented in SaaS mode = By subscription, it does not require infrastructure since all services are provided from the MSP cloud. On Premise = Implemented on your servers, requires infrastructure in your company.

          Integration capacity

          The solutions integrated in the Mobility ONE suite have the ability to integrate various management systems in your company, thereby supplying and consulting data in real time to your internal system (ERP). These integrations require interface parameterization depending on the required scopes. It does not include integration costs in the prices presented, since these will be set in each particular case of your company.

          The parameterization of the interface to your system is done through the use of the Gateway Connect developed by MSP, which uses direct connection Web Services. The system includes the download of information in MS-Excel and / or Text format.

          These integration services are independently priced, check with your assigned executive for the required scopes.

          Mobility ONE platform

          • Designed for Android 4.0 or higher

            Designed for Android 4.0 or higher

          • Highly flexible and adaptable system to your operation.

            Highly flexible and adaptable system to your operation.

          • Ready to install and use in your company.

            Ready to install and use in your company.

          • Deployment SaaS /  On Premise

            Deployment SaaS / On Premise

          • Ability to connect to external management systems.

            Ability to connect to external management systems.

          Our offer
          of Value

          • Our systems have embedded the best practices of the sector to which they are directed, due to our experience in the processes obtained from market leaders.

          • Facilitate the process of returning products from your customers.
          • Manage the return process with home collection of the product.
          • Integration with various internal electronic commerce and / or point of sale systems

          Results our clients have obtained

          73%

          Increase the possibility of purchasing products in the future.

          32%

          Reduction of costs associated with the home collection process.

          95%

          Increase in customer satisfaction in their online purchasing process.

          Some of our customers

          • MSP
          • MSP